Privacy Policy

1. Introduction
Thank you for visiting Queen’s Closet by Neha. We are an online fashion and accessories brand offering curated jewelry and accessories through our website and social platforms. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with applicable laws in India, including the Information Technology Act, 2000 and related data protection rules. By accessing our website, placing an order, or contacting us, you agree to the terms outlined in this Privacy Policy.
2. Data Collected
We collect and store only the information necessary to process orders, provide customer support, and ensure smooth operation of our website.
2.1 Personal Information Provided by You
We may collect the following information when you place an order or contact us:
  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and preferences
  • Any message or note you choose to include with your order
You may request access, correction, or deletion of your personal information at any time, subject to applicable legal and accounting requirements.
2.2 Order & Purchase Data
When you place an order on our website, we store:
  • Product details and order quantity
  • Order ID and transaction reference
  • Payment status (payments are processed securely through third-party payment gateways)
  • Shipping and delivery status
This information is required to fulfill your order, manage returns, and provide customer support.
2.3 Communication Data
If you contact us via:
  • Website contact form
  • Email
  • WhatsApp or social media platforms
we store the information you provide solely for customer service and order-related communication. We do not sell or share your information for unsolicited marketing.
2.4 Comments
When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
2.5 Contact Forms
Information submitted through contact forms on our website is sent to our official business email and retained only for customer service and support purposes. This information is never used for marketing without your explicit consent.
2.6 Google Analytics
We use Google Analytics to understand how visitors interact with our website. The data collected is anonymous and used only for improving website performance and user experience. No personally identifiable information is stored. If you wish to opt out of Google Analytics tracking, you may do so here: Google Analytics Opt-out.
2.7 Use of Personal Data
We use your personal information for the following purposes:
  • Processing and fulfilling orders
  • Providing customer support and responding to inquiries
  • Verifying transactions and preventing fraud
  • Improving website functionality and user experience
  • Sending order-related updates and essential service communications
  • Ensuring website security and administrative operations
3. Embedded Content
Pages on this website may include embedded content such as videos, social media feeds, or other third-party content. Embedded content from other websites behaves in the same way as if you were visiting those websites directly.These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with their embedded content, particularly if you are logged in to their platform. We do not control how these third parties collect or use your data. Below are the platforms whose content may be embedded on our website:
3.1 Facebook
Our website may display content from our official Facebook page, such as timelines or posts. Facebook operates under its own privacy and cookie policies, over which we have no control. Interaction with Facebook content may allow Facebook to collect data in accordance with its policies. You can review Facebook’s Privacy Policy here: Facebook Privacy Policy.
3.2 X (formerly Twitter)
We may use embedded content from X (formerly Twitter) to display posts or updates. X has its own privacy and cookie policies, and any interaction with embedded content is governed by those policies. You can review X’s Privacy Policy here: X Privacy Policy.
3.3 YouTube
Our website may include embedded YouTube videos. YouTube operates under its own privacy and cookie policies. Interaction with embedded YouTube content may allow YouTube to collect data in accordance with its policies. You can review YouTube’s Privacy Policy here: YouTube Privacy Policy.
4. Cookies
Our website uses cookies, which are small text files stored on your device to help improve your browsing experience and enable certain website functionalities.Cookies are used for purposes such as:
  • Remembering your preferences and settings
  • Enabling shopping cart and checkout functionality
  • Understanding how visitors interact with our website through anonymised analytics (such as Google Analytics)
Cookies help us enhance website performance and provide a smoother user experience. You may choose to disable cookies through your browser settings; however, please note that disabling cookies may affect certain features of the website, including the ability to place orders.For more information on managing cookies, we recommend referring to the help section of your browser.
5. Who Has Access To Your Data
If you browse our website without creating an account or placing an order, we do not retain any personally identifiable information about you.If you place an order or create an account, access to your personal information is limited to:
  • Authorized administrators of Queen’s Closet by Neha, for order processing and customer support
  • Payment service providers, solely for the purpose of processing transactions
  • Technical or customer support personnel, only when necessary to resolve issues or provide assistance
All access is restricted and handled with appropriate confidentiality and security measures.
6. Third-Party Access to Your Data
We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes. Your data is shared only with trusted third parties where necessary to operate our website and fulfill your orders.
6.1 Payment Gateway
Payments on our website are processed securely through third-party payment gateways such as Razorpay. We do not store or have access to your full card details or payment credentials.
6.2 Email & Communication Services
We use email and messaging services to send order confirmations, shipping updates, and essential service-related communications. These providers receive only the information required to deliver such communications.
6.3 Website Hosting & Technology Providers
Our website is hosted on secure servers with appropriate technical and organizational safeguards in place. Data transmitted between your browser and our servers is protected using encryption and standard security protocols.We share only the minimum data required for these services and ensure that all third-party providers adhere to applicable data protection and confidentiality obligations.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and operational requirements.
  • Order and transaction records: Up to 3 years, for accounting, legal, and operational purposes
  • Customer communication records: Up to 12 months, for customer support and reference
  • User account data: Retained until you request deletion or account closure
You may request deletion of your personal data at any time, except where retention is required by law or necessary for legitimate business purposes.
8. Security Measures
We use Secure Socket Layer (SSL) / HTTPS encryption across our website to protect data transmitted between your browser and our servers. This helps safeguard your personal information against unauthorized access, alteration, or disclosure.In the event of a data breach, we will take prompt and appropriate measures to secure our systems, assess the impact, and notify affected users where required by applicable law.
9. Your Data Rights
General Rights
If you have created an account on our website or placed an order, you may request a copy of the personal data we hold about you, including information you have provided to us.You may also request correction or deletion of your personal data. Please note that certain information may need to be retained for administrative, legal, security, or compliance purposes.If you request complete deletion of your data, we may no longer be able to provide customer support, process orders, or offer related services associated with your account.
10. Third-Party Websites
Our website may contain links to external websites or platforms that are not operated by us. Please note that we are not responsible for the privacy practices or content of such third-party websites.We encourage you to review the privacy policies of any external websites you visit through links on our site.
11. Disclosure of Data for Legal Purposes
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, government agencies, or law enforcement, including to meet national security or legal obligations.We may also disclose information where we believe, in good faith, that such action is necessary to:
  • Comply with applicable laws, regulations, or legal processes
  • Protect the rights, property, or safety of Queen’s Closet by Neha, our customers, or others
  • Prevent or investigate potential fraud, security issues, or misuse of our services
Any disclosure of personal data for legal purposes will be carried out strictly in accordance with applicable laws and regulations in India.
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